Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original packaging and condition.
How to Initiate a Return
Contact our customer support at tmvipaftersales@hotmail.com with your order details. We will guide you through the return process.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval. Refunds will be processed to your original payment method within 5-7 business days.
Exchanges
At this time, we do not offer direct exchanges. Please return the original item and place a new order for the replacement.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a defect or our error.
Thank you for shopping with us! We strive to make your experience smooth and satisfying.